Level Pro Coach (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our mobile application and related services (the “App”).

⸻

1. Who We Are

Level Pro Coach is a UK-based platform that connects coaching professionals with clients.

Data Controller: Level Pro Coach Ltd

Email: [email protected]

Address: 5 Knowles view Hartford CW8 1SF

⸻

2. Information We Collect

We collect the following categories of personal data when you use the App:

        1.        Identity & Contact Information

        •        Name, email address, phone number, and profile details.

        2.        Account & Booking Information

        •        Login credentials, session bookings, payment status for Coach subscriptions.

        3.        Communications

        •        Messages sent between Coaches and Users via the App.

        4.        Location Data

        •        Approximate or precise location (if enabled) to match Users with nearby Coaches.

        5.        Device & Usage Data

        •        IP address, device type, operating system, and usage patterns.

⸻

3. How We Use Your Data

We process your data for the following purposes:

        •        To create and manage your account.

        •        To enable bookings between Coaches and Users.

        •        To process subscription payments for Coaches.

        •        To provide customer support.

        •        To improve our App and services.

        •        To comply with legal obligations.

⸻

4. Legal Basis for Processing

Under UK GDPR, we rely on:

        •        Contract – to provide our services and manage accounts.

        •        Consent – for optional features like location sharing.

        •        Legitimate interests – to maintain and improve our platform.

        •        Legal obligation – to comply with applicable laws.

⸻

5. Sharing Your Data

We only share personal data with:

        •        Payment processors for subscription billing.

        •        Cloud hosting and IT service providers.

        •        Regulatory bodies where required by law.

We do not sell your personal data to third parties.

⸻

6. Data Storage & Security

We store your data securely in the UK (or with trusted providers in countries with adequate data protection). Access is restricted to authorised personnel only.

⸻

7. Data Retention

We keep your personal data only as long as necessary:

        •        Active accounts: while you use our services.

        •        Closed accounts: up to 6 years for legal and accounting purposes.

⸻

8. Your Rights

You have the right to:

        •        Access a copy of your personal data.

        •        Request correction of inaccurate data.

        •        Request deletion of your data.

        •        Restrict or object to processing.

        •        Withdraw consent (where applicable).

        •        Data portability.

To exercise your rights, contact us at [email protected]

⸻

9. Cookies & Tracking

We may use cookies or similar technologies to improve your experience. See our [Cookie Policy] for details.

⸻

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted in the App, and significant updates will be notified directly to you.

⸻

Contact Us

Level Pro Coach

Email: [email protected]

Address: 5 Knowles view Hartford CW8 1UF